Optimum Lightpath, a division of Cablevision Systems Corporation (NYSE: CVC), is an industry leader in providing advanced Ethernet-based data, Internet, voice, video transport solutions and managed services to businesses across the New York metropolitan area. Optimum Lightpath’s Network is a highly reliable, resilient, and scalable fiber-to-the-business-premises network extending more than 4,400 route miles connecting more than 4,500 fiber-lit locations. Exclusively focused on meeting customer needs in the world’s largest business market for 20 years, Optimum Lightpath has been continually recognized for its high level of customer service. For 13 straight years, the New York State Public Service Commission has given Optimum Lightpath its Commendation of Excellence. Optimum Lightpath has received many industry awards for innovation and leadership. For more information, visit http://www.optimumlightpath.com.

The Vice President, Service Delivery & Fulfillment is responsible for the efficient, timely and high-quality delivery of all services to Optimum Lightpath customers from the time the sale is closed until handover of the services has occurred and billing has commenced. He/she will be in charge of ensuring that Optimum Lightpath surpasses all competitors in the manner in which we respond to customer requests and deliver contracted services. To reach this goal, the VP must develop a high-performing team, implement best practice processes and technologies, and interact with Engineering, Outside Plant Design & Construction, and Customer Care & Billing groups to coordinate the highest level of service delivery.

Specific responsibilities of the position:

1. Operate and manage all aspects of the order fulfillment ìfactory,î including Circuit Design, Central Dispatch, and Project Management functions to ensure the effective coordination of all activities necessary to the delivery of services.
2. Manage a distributed Field Operations team dedicated to the efficient deliver of customer services, as well as supporting infrastructure projects when necessary.
3. Create and effectively deliver design and implementation services for more complex network solutions.
4. Manage the Logistics function to ensure that all necessary materials are available when needed to facilitate the most efficient delivery of services. Ensure that best practice materials handling and warehousing processes are followed and that compliance to company policies is maintained.
5. Maintain effective and efficient Service Activation and Provisioning team necessary to commission new network devices and provision services across the network on behalf of customers.
6. Provide effective, honest, and clear feedback on performance of direct reports (VPís Directors, Managers) and ensure that they do the same with their subordinates.
7. Coordinate the filtering and qualification process for all proposed Solutions opportunities to ensure that they fit with the strategic direction of the company
8. Participate in the development and management of budgets related to the Service Deliver and Fulfillment function.
9. Gather and provide to Product Management and/or Marketing, any information, suggestions, or other feedback that could lead to the refinement of existing products or development of new products based on customer information and solution design.
10. Ensure that technology and systems are effectively utilized to facilitate the delivery of services, with an emphasis on automation whenever possible.
11. Ensure that the proper data management practices are in place necessary for the accurate billing of the customer, the efficient operation of the company and the efficient management of the Service Delivery function.
12. Participate in the sales cycle with Strategic Account Executives and Sales Directors or VPs, as needed or desired to assist in closing new business.

Job Requirements:

• 10+ years leadership/management experience
• 5+ years experience in a telecom service provider environment
• Bachelors degree or advanced degree preferable
• Experience developing executive relationships; managing multiple simultaneous complex projects; and developing key strategies around business objectives
• Excellent business and financial management
• Broad understanding of cultural change, processes innovation, and technology utilization challenges and opportunities
• Dynamic leadership ability developing and energizing multidiscipline, high-performance work teams to learn and apply new skills/techniques to business needs.
• Demonstrated organizational management skills in a highly complex, technical, fast growing environment budget management, personnel management, mentoring, coaching, and planning.
• Excellent oral and written communications; an ability to present and discuss technical, functional and management information in a clear, concise, and efficient way that establishes rapport, persuades others, and gains understanding and appreciation.
• Strong analytical, problem-solving, and conceptual skills
• Ability to exercise independent judgment and creative problem-solving techniques in a highly complex environment using leading-edge technology and/or diverse user systems.
• Flexible management style, able to quickly adapt to diverse and changing environment and management successfully in a high stress environment.
• Ability to develop new approaches to solve problems and seize opportunities for sustaining business success.
• Belief in and adherence to using quantitative metrics to measure performance of staff against stated objectives.

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Optimum Lightpath, a division of Cablevision Systems Corporation (NYSE: CVC), is an industry leader in providing advanced Ethernet-based data, Internet, voice, video transport solutions and managed services to businesses across the New York metropolitan area. Optimum Lightpath’s Network is a highly reliable, resilient, and scalable fiber-to-the-business-premises network extending more than 4,400 route miles connecting more than 4,500 fiber-lit locations. Exclusively focused on meeting customer needs in the world’s largest business market for 20 years, Optimum Lightpath has been continually recognized for its high level of customer service. For 13 straight years, the New York State Public Service Commission has given Optimum Lightpath its Commendation of Excellence. Optimum Lightpath has received many industry awards for innovation and leadership. For more information, visit http://www.optimumlightpath.com.

The Vice President, Service Delivery & Fulfillment is responsible for the efficient, timely and high-quality delivery of all services to Optimum Lightpath customers from the time the sale is closed until handover of the services has occurred and billing has commenced. He/she will be in charge of ensuring that Optimum Lightpath surpasses all competitors in the manner in which we respond to customer requests and deliver contracted services. To reach this goal, the VP must develop a high-performing team, implement best practice processes and technologies, and interact with Engineering, Outside Plant Design & Construction, and Customer Care & Billing groups to coordinate the highest level of service delivery.

Specific responsibilities of the position:

1. Operate and manage all aspects of the order fulfillment factory, including Circuit Design, Central Dispatch, and Project Management functions to ensure the effective coordination of all activities necessary to the delivery of services.
2. Manage a distributed Field Operations team dedicated to the efficient deliver of customer services, as well as supporting infrastructure projects when necessary.
3. Create and effectively deliver design and implementation services for more complex network solutions.
4. Manage the Logistics function to ensure that all necessary materials are available when needed to facilitate the most efficient delivery of services. Ensure that best practice materials handling and warehousing processes are followed and that compliance to company policies is maintained.
5. Maintain effective and efficient Service Activation and Provisioning team necessary to commission new network devices and provision services across the network on behalf of customers.
6. Provide effective, honest, and clear feedback on performance of direct reports (VPís Directors, Managers) and ensure that they do the same with their subordinates.
7. Coordinate the filtering and qualification process for all proposed Solutions opportunities to ensure that they fit with the strategic direction of the company
8. Participate in the development and management of budgets related to the Service Deliver and Fulfillment function.
9. Gather and provide to Product Management and/or Marketing, any information, suggestions, or other feedback that could lead to the refinement of existing products or development of new products based on customer information and solution design.
10. Ensure that technology and systems are effectively utilized to facilitate the delivery of services, with an emphasis on automation whenever possible.
11. Ensure that the proper data management practices are in place necessary for the accurate billing of the customer, the efficient operation of the company and the efficient management of the Service Delivery function.
12. Participate in the sales cycle with Strategic Account Executives and Sales Directors or VPs, as needed or desired to assist in closing new business.

• 10+ years leadership/management experience
• 5+ years experience in a telecom service provider environment
• Bachelors degree or advanced degree preferable
• Experience developing executive relationships; managing multiple simultaneous complex projects; and developing key strategies around business objectives
• Excellent business and financial management
• Broad understanding of cultural change, processes innovation, and technology utilization challenges and opportunities
• Dynamic leadership ability developing and energizing multidiscipline, high-performance work teams to learn and apply new skills/techniques to business needs.
• Demonstrated organizational management skills in a highly complex, technical, fast growing environment ñ budget management, personnel management, mentoring, coaching, and planning.
• Excellent oral and written communications; an ability to present and discuss technical, functional and management information in a clear, concise, and efficient way that establishes rapport, persuades others, and gains understanding and appreciation.
• Strong analytical, problem-solving, and conceptual skills
• Ability to exercise independent judgment and creative problem-solving techniques in a highly complex environment using leading-edge technology and/or diverse user systems.
• Flexible management style, able to quickly adapt to diverse and changing environment and management successfully in a high stress environment.
• Ability to develop new approaches to solve problems and seize opportunities for sustaining business success.
• Belief in and adherence to using quantitative metrics to measure performance of staff against stated objectives.

Background

Optimum Lightpath, a division of Cablevision Systems Corporation (NYSE: CVC), is an industry leader in providing advanced Ethernet-based data, Internet, voice, video transport solutions and managed services to businesses across the New York metropolitan area. Optimum Lightpath?s Network is a highly reliable, resilient, and scalable fiber-to-the-business-premises network extending more than 4,400 route miles connecting more than 4,500 fiber-lit locations. Focused on meeting customer needs in the world?s largest business market for the last 20 years, Optimum Lightpath has received many industry awards for innovation and leadership. For more information, visitwww.optimumlightpath.com.

Description

The Vice President, Alternate Channel Sales manages a high-performing team of channel account management professionals, driving new and expanding relationships with key reseller partners, service providers, and master agents. The VP's responsibilities include:

• Building/manage a high performing team of Channel Account Managers and inside sales teams to achieve optimal performance, ensure loyal partnerships, and increase sales.
• Identifying opportunities to expand channel sales throughout the region then designing and executing program to capture and leverage them in the marketplace.
• Growing new channel business through existing reseller partnerships and new partner recruitment.
• Working closely with the team to increase sales success with partners through enhancements to programs, processes, and go-to-market strategies
• Managing and monitoring the sales revenue plan by controlling expenses while meeting or exceeding revenue goals and maximizing product margin.
• Working closely with the Marketing Department to develop, implement and manage regional channel marketing programs to increase sales through channel partners
• Identifying and implementing competitive differentiators in the value proposition to channel partners in order to drive partner recruitment, investment and best-in-class growth
• In conjunction with sales management and others, developing and implementing a set of defined qualitative and quantitative objectives measuring channel partner success.
• Developing, implementing, and monitoring best practice processes and policies that result in empowering the staff to satisfy customers, and accomplish their work with maximum efficiency and minimal obstacles.

• 5-7 years leadership and/or Alternate Sales experience in the telecom services delivery arena.
• Metro Ethernet industry experience a strong plus.
• Dynamic leadership ability developing and energizing multidiscipline, high-performance teams to learn and apply new skills and techniques to business needs.
• Flexible management style, able to quickly adapt to diverse and changing environments; develop new approaches to solve problems and seize opportunities to sustain business success.
• Demonstrated organizational management skills in a highly complex, technical, fast-growing environment including budget and personnel management, mentoring, coaching, and planning.
• Excellent oral and written communications skills; able to present technical, functional, and management information to varied audiences clearly and concisely.
• Strong analytic, creative problem-solving and conceptual skills.
• Experience managing multiple simultaneous complex projects.

BACKGROUND: Optimum Lightpath, a division of Cablevision, is a market leader in Ethernet-based communication solutions for large and mid-sized businesses in the New York metropolitan area. The company delivers smart business communications, with optimum value - unsurpassed data, Internet, voice and video communications technology that meets the needs of the world's most sophisticated, technologically complex businesses for more than 20 years. It's tremendous growth and roster of award (e.g. Frost & Sullivan's North American Ethernet Service Emerging Company of the Year, Heavy Reading's Ethernet Service Provider of the Year for Regional Innovation, and the Metro Ethernet Forum's Best North American Regional Service Provider of the Year) are a testament to the scalability, reliability and cost effectiveness of Optimum Lightpath's 3,900 route miles connecting more than 3,800 buildings.

DESCRIPTION:

The Vice President of Sales Planning & Enablement is responsible for overseeing the coordination of Sales and Operations planning to ensure the efficient execution of operational plans throughout the entire Optimum Lighpath organization. By providing proactive leadership and driving best-in-class communication between all key functional groups, he/she will serve as the interface between field sales and the OLP internal Marketing, Product, Engineering and Vendor Relation teams. Additionally he/she will support the VP of Commercial Sales and Administration by assisting with the execution of Sales Operations initiatives including, but not limited to sales planning & forecasting, sales engineering, sales process design & compliance, compensation plan design, CRM & Sales tool design, data quality assurance, metric & analytics oversight and sales training design in conjunction with Human Resources.

Top objectives of the position:

Sales Planning & Forecasting -

a. Use data and metrics analysis to develop sales plans that focus on specific strategic and tactical areas of growth for the Company

b. Track and analyze business unit trends and make appropriate recommendations for strategic growth

c. Work closely with Marketing and Sales to insure an integrated, transparent and customer focused plan of activities that meet brand objectives

Sales Engineering -

• a. Create a world-class function that supports the account executive's team selling approach and strategically qualifies customer requirements
• b. Oversee the hiring, development and accountability of the sales engineering organization.
• c. Identify and implement tools that will yield best-in-class performance across the organization.

Sales Process Design & Compliance -

• a. Develop and refine processes needed to enable account executives and sales engineers to perform their work more efficiently.
• b. Establish checks and balances and reports necessary to ensure 100% compliance with approved processes.

c. Execute and monitor sales controls enacted by VP's and Directors

Compensation Plan Design -

a. For all sales related functions, develop compensation plans needed to drive desired behaviors and performance against targets

b. Work with VP to determine sales quotas, compensation structure, sales territories and any organizational changes for upcoming year

c. Resolve commission issues for 100+ commission based employees

CRM & Sales Tool Design & Data Quality -

• a. Referencing approved processes, sales and compensation plans, develop business requirements for systems in use throughout the sales function.
• b. Work with IT to implement capabilities in a timely fashion

Metrics & Analytics -

• a. Collect and analyze data in order to create reports which facilitate decisions on sales performance and strategic planning.

Sales Training Design -

• a. Develop requirements for training and seek training development assistance from resources in HR.

• 5-7 years sales planning leadership/management experience
• Expertise in sales engineering, data analysis and market analysis
• Solid understanding of telecommunications industry
• Bachelors or advance degree or commensurate experience preferable
• Dynamic leadership ability developing and energizing multidiscipline, high-performance work teams to learn and apply new skills/techniques to business needs
• Demonstrated organizational management skills in a highly complex, technical, fast growing environment - budget management, personnel management, mentoring, coaching, and planning
• Experience managing multiple simultaneous complex projects
• Strong analytical, problem-solving and conceptual skills
• Excellent oral and written communications; an ability to present and discuss technical, functional and management information in a clear, concise, and efficient way that establishes rapport, persuades others, and gains understanding and appreciation.
• Excellent relationship management skills
• Flexible management style, able to quickly adapt to diverse and changing environments.
• Ability to manage successfully in high stress environment